We are an equal opportunity employer!

We are an equal opportunity employer!

Department: Sales

Reports To: Sales Manager

 Must be friendly, professional and efficient when working with all customers, both on the phone and in person.   

Position Information:  The Customer Service Representative is directly responsible for selling at dealership gross profit, volume and customer satisfaction standards. 

Duties and Respnsibilities: Realize that business is built on customer satisfaction and devote him/herself to guaranteeing satisfaction to customers.

Follow the Thomas Process on each customer opportunity.

Determine each customer's vehicle needs by asking questions and listening.

Demonstrate new vehicles (includes test drives).

Deliver new vehicles to customers.  This process ensures that the customer understands the vehicle's operating features, warranty and paperwork, and it lays the foundation for customer loyalty.

Take incoming phone calls.

Place follow-up and reminder calls.

Attend sales meetings.

Maintain an owner follow-up system that encourages repeat and referral business and contritributes to customer satisfaction.

Maintain a prospect development system.

Keep abreast of new  products, features, accessories, etc., and their benefits to customers.

Establish personal income goals that are consistent with dealership standards of productivity.

Report to the Sales Manager regarding objectives, planned activities, reviews and analysis.

Review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the automobile business and keep abreast of the technological changes of the product.

Know and understand equity and values, and be able to explain depreciation to the customer.

Know and understand the federal, state and local laws that govern retail auto sales.

Introduce customers to the service department personnel to emphasize to customers the quality and efficiency of the dealership's service operations.

 We are an equal opportunity employer! 

• Wash vehicle exterior, using cleaning solution, water, cloths, and brushes.
• Apply wax to auto body, and wipe or buff service to protect surface and preserve shine, using cloth or buffing machine.
• Vacuum interior of vehicles to remove loose dirt and debris, using vacuum cleaner.
• Clean upholstery, rugs, and other surfaces, using cleaning agents, applicators, and cleaning devices.
• Apply revitalizers and preservation agents to vinyl or leather surfaces and treat fabrics with spot and stain-resistant chemicals to preserve and protect interior components.
• Clean engine and engine compartment with steam-cleaning equipment and various cleaning agents to remove grease and grime.
• Apply special-purpose cleaners to remove foreign materials which normal cleaning procedures do not remove, utilizing experience and judgment and following recommendations of the product’s manufacturer.
• Paint engine components and related parts, using spray gun or aerosol can and masking materials.
• Apply paint to chipped body surfaces of vehicles, using touch-up paint.
• Apply dyes and reconditioning chemicals to vinyl tops of vehicles to restore color and condition.

We are an equal opportunity employer!

Position Information: The Sales Consultant is directly responsible for ensuring customer satisfaction standards are met and producing at a volume level per month as established by the Company. 

Duties and Responsibilities:

• Realize that business is built on customer satisfaction and devote him/her self to guaranteeing satisfaction to customers.
• Follow the Thomas process on each customer opportunity.
• Determine each customer’s vehicle needs by asking questions and listening.
• Demonstrate new vehicles (includes test drives).
• Deliver new vehicles to customers.  This process ensures that the customer understands the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
• Attend sales meetings.
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintain a prospect development system with prospect calls per day as established by the Company.
• Keep abreast of new products, features, accessories, etc., and their benefits to customers.
• Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet at least minimum number of units per month as established by Company.
• Report to the Sales Manager regarding objectives, planned activities, reviews and analyses.
• Review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the automobile business and keep abreast of the technological changes of the product.
• Know and understand equity and values, and be able to explain depreciation to the customer.
• Know and understand the federal, state and local laws that govern retail auto sales.
• Introduce customers to the service department personnel to emphasize to customers the quality and efficiency of the dealership’s service operations.

Position Information: The Business Manager is responsible for producing additional revenue for the dealership by selling finance and insurance programs to new- and used-car and -truck customers.

 Duties and Responsibilities:

• Sell financing and credit life, accident and health insurance to customers.

• Establish and maintain good working relationships with several finance sources, factory and otherwise.

• Submit paperwork to obtain approval from finance sources on all finance deals.

• Set up and maintain an adequate program which will ensure an 80 to 100% turnover ratio to the F&I department. 

• Provide incentives for salespeople to sell finance and insurance in accordance with dealership policies.

• Instruct salespeople in the methods of selling financing.

• Work with the Sales Managers to secure a reasonable profit from every sale.

• Set up finance forecasting in conjunction with the sales department forecasting to achieve a desired percent of penetration and income.

• Attend managers’ meetings.

• Seek insurance companies for insurance paper.

• Maintain insurance files.

• Acquire licenses for selling insurance.

• Maintain a Daily Operating Control.

• Prepare monthly penetration reports on finance penetration and share with the General Manager.

• Check all paperwork for correct title, lien information, taxes, etc.

• Handle all rate quotations.

• Carry responsibility for finance and insurance fees and their collection.

• Establish and meet monthly objectives. 

Qualifications: High school diploma or the equivalent.  Ability to read and comprehend instructions and information.  Computer knowledge preferred.  Professional personal appearance.  Excellent communication skills; both written and verbal. The candidate must be trustworthy, with a demonstrated work ethic, and with sales skills.

Working Conditions: Will work at a desk in an office setting.  Will work with a Video Display Terminal for most of the shift.  Will be trained in the use of applicable dealership computer systems.  May be required to leave the dealership occasionally to contact finance sources.

While a banking or financial institution background is helpful, we invite all those interested in the position to apply.   Email your resume to sfoor@thomasdealerships.com or fax it to 814-623-1281. 

We are an equal opportunity employer.

We are an equal opportunity employer.

 Position Information: The General Service Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. S/he also will oversee the work of any apprentice technician assigned to him/her.

We are an equal opportunity employer.

Position Information: The Greeter/Operator is a front-line representative for the dealership.  S/he answers incoming calls and greets customers as they enter the showroom and directs them to the appropriate party in accordance with dealership policies and answers basic inquiries.

Duties and Responsibilities:

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson.
• Obtain basic demographic information about each customer, using an “ups” card, a computer system, a log sheet, or other method established by the dealership.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Hand out brochures and other information to customers.
• Enter data into computer-operated prospect tracking system.
• Serve as telephone operator.
• Serve as clerical back-up.
• Greet customers in the service department during morning rush hour and obtain basic customer information.
• Responsible for keeping their immediate work area clean and free of hazards, as well as ensuring the entire facility is orderly, as it directly affects the safety of customers and co-workers alike.

 Position Information: The Business Manager is responsible for producing additional revenue for the dealership by selling finance and insurance programs to new- and used-car and -truck customers.

Duties and Responsibilities:

• Sell financing and credit life, accident and health insurance to customers.

• Establish and maintain good working relationships with several finance sources, factory and otherwise.

• Submit paperwork to obtain approval from finance sources on all finance deals.

• Set up and maintain an adequate program which will ensure an 80 to 100% turnover ratio to the F&I department. 

• Provide incentives for salespeople to sell finance and insurance in accordance with dealership policies.

• Instruct salespeople in the methods of selling financing.

• Work with the Sales Managers to secure a reasonable profit from every sale.

• Set up finance forecasting in conjunction with the sales department forecasting to achieve a desired percent of penetration and income.

• Attend managers’ meetings.

• Seek insurance companies for insurance paper.

• Maintain insurance files.

• Acquire licenses for selling insurance.

• Maintain a Daily Operating Control.

• Prepare monthly penetration reports on finance penetration and share with the General Manager.

• Check all paperwork for correct title, lien information, taxes, etc.

• Handle all rate quotations.

• Carry responsibility for finance and insurance fees and their collection.

• Establish and meet monthly objectives.

Qualifications: High school diploma or the equivalent.  Ability to read and comprehend instructions and information.  Computer knowledge preferred.  Professional personal appearance.  Excellent communication skills; both written and verbal. The candidate must be trustworthy, with a demonstrated work ethic, and with sales skills.  

Working Conditions: Will work at a desk in an office setting.  Will work with a Video Display Terminal for most of the shift.  Will be trained in the use of applicable dealership computer systems.  May be required to leave the dealership occasionally to contact finance sources.

While a banking or financial institution background is helpful, we invite all those interested in the position to apply.   Email your resume to sfoor@thomasdealerships.com or fax it to 814-623-1281. 

We are an equal opportunity employer.

We are an equal opportunity employer.

Position Information: The Service Assistantreceives cash from customers and employees in payment for goods or services and records the amount received in an accurate manner.  S/he is also responsible to properly schedule the customer with the appropriate service writer according to the customer’s schedule.  S/he is sometimes the customer's last contact with the dealership and therefore must represent the dealership in a friendly, professional manner.

Duties and Responsibilities:

• Receive cash, checks and credit card payments from customers and record the amount received.
• Operate cash register.
• Compute or recomputed the customer’s bill using the dealership’s computer system.
• Make change, cash checks and issue receipts to customers.
• Ascertain and record totals shown on cash register tape and verify against cash on hand.
• Work with department managers to keep abreast of new products and services offered, their features and value, and any changes in price.
• Refer customers who have additional questions (e.g. Questions about their repair order) to the service advisor or other appropriate individual.
• Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
• Give cash refunds or issue credit memorandums to customers for returned merchandise.
• Determine the best match between the customer’s schedule and the service department availability to set and finalize a customer service appointment.
• Perform follow-up calls to customers to insure quality customer service.